COMPANY POLICIES

BUSINESS HOURS: MONDAY TO FRIDAY -10:00 AM TO 5:00 PM
- WEEKDAYS ONLY.

PHONE AND MAIL ORDERS ONLY. – I DO NOT HAVE A SHOP WITH MODELS ON DISPLAY. THAT'S ONE REASON WE CAN KEEP OUR PRICES LOW.

NEW BRASS ONLY. NO TRADES, CONSIGNMENTS OR USED BRASS.

FAX LINE OPERATES 24 HOURS DAILY AND WEEKENDS. VOICE MAIL PICKS UP PHONE LINES WHEN WE ARE NOT AVAILABLE.

SALES TAX: INDIANA RESIDENTS MUST ADD THE 6% SALES TAX.

ORDERING: CASHIER'S CHECK, MONEY ORDER, OR PERSONAL CHECK ACCEPTED. ALSO, VISA AND MASTER CHARGE ACCEPTED. WE HOLD PHONE ORDERS FOR SEVEN (7) WORKING DAYS AWAITING PAYMENT.

SHIPPING:
A SHIPPING FEE OF $7.00 IS USED FOR GROUND SHIPMENTS.
10.00 FOR 3-DAY SELECT.
$15.00 FOR 2nd DAY AIR.
ALL ORDERS ARE INSURED.

UPS NEXT DAY WITH OR WITHOUT SATURDAY DELIVERY IS FULLY PAID BY THE CUSTOMER.

PRIORITY MAIL WITH INSURANCE IS FULLY PAID FOR BY CUSTOMER.

SPECIAL ORDERS; MODELS THAT ARE STILL AVAILABLE FROM IMPORTER WILL BE ORDERED. FULL PAYMENT BE PAID BEFORE THE ORDER IS SENT TO THE IMPORTER.

NO CANCELLATION WILL BE ACCEPTED ON SPECIAL ORDERS.

RESERVATIONS: WE ACCEPT RESERVATIONS ON ANY FUTURE MODEL. DEPOSITS ARE MANDATORY.

DEPOSIT AMOUNTS ARE AS FOLLOWS:
$300.00 ON ANY ARTICULATED STEAM ENGINE
$150.00 ON SMALL STEAM ENGINES OR DIESELS
$25.00 ON CABOOSES, ROLLING STOCK OR SINGLE PASSENGER CARS
$700.00 ON PASSENGER CAR SETS (NO MATTER THE NUMBER OF CARS IN SET)

DEPOSITS ARE NON -REFUNDABLE UNLESS IMPORTER CANCELS PROJECT.

PICK -UP NOTICES: PICK -UP NOTICES ARE NOW GOING TO BE SENT AT THE TIME WE RECEIVE PICK UP NOTICES FROM THE IMPORTERS. YOUR PAYMENT BE RECEIVED BY US BY THE DATE WE GIVE YOU. FAILURE TO COMPLY WILL RESULT IN THE LOSS OF THE MODELS AND MONIES PAID. ALSO, NO FUTURE RESERVATIONS WILL BE ACCEPTED.

RETURNS: ARE SUBJECT TO THE FOLLOWING CONDITIONS!

AFTER ARRIVAL YOU HAVE THREE (3) DAYS TO TEST THE MODEL FOR OPERATIONAL PERFORMANCE OR MANUFACTURER'S DEFECTS.

CALL FOR AUTHORIZATION BEFORE RETURNING THE MODEL. WRITE DOWN ALL PROBLEMS AND SEND WITH MODEL IF GIVEN APPROVAL FOR RETURN. DO NOT TAKE THE MODEL APART. IF YOU DO, BE PREPARED TO RECEIVE THE MODEL IN THE SAME CONDITION AS YOU SENT IT OR PAY ALL REPAIR CHARGES PRIOR TO SHIPMENT. I HAVE WELL QUALIFIED BRASS REPAIRMEN WHO CAN DETECT VERY QUICKLY WHETHER YOU TINKERED WITH THE MODEL. UNAUTHORIZED RETURNS WILL BE TAKEN BUT NOT PROCESSED UNTIL WE HEAR FROM YOU. MODELS KEPT OVER 10 DAYS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE!

ALL RETURNS HAVE A COPY OF THE INVOICE IN THE PACKAGE. CREDIT CARD RETURNS HAVE THE SAME CHARGE CARD NUMBER FOR CREDIT TO THE ACCOUNT THAT THE CHARGE ORIGINATED ON. IF YOU ACTIVATE A CREDIT CARD CHARGE BACK AGAINST US WITHOUT OUR KNOWLEDGE, YOU BE CHARGED THE BANK FEE OF $15.00

Revised 12/23/03